Support & FAQs

Ordering

What payment methods do you accept?
We accept card payments with Visa, MasterCard or American Express debit or credit cards.
Is my payment secure?
Yes. We use Stripe to process all our card payments. They are a well known and well trusted payments provider. We never see or store any of your card details on our servers.
I am having trouble completing my order, what should I do?
If you encounter problems while trying to pay, this may be due to your card being declined. This can happen for a variety of reasons, not necessarily because funds are low! Please try a different card if possible or contact your bank to check they are not blocking the transaction for some reason. If you continue to have problems, please get in touch and we will help.
How can I check the status of my order?
We update the status of your order based on its print and packing progress. You can view the status at any point in the orders section of your account.
How can I change or cancel my order?
If for any reason you need to change your order or cancel it, please get in touch with us as soon as possible. Please note that if your order has already been printed, then we may only be able to refund shipping costs if you wish to cancel.